Shipping policy
Shipping Policy
Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*Please note that processing times may be delayed during high volume periods or due to postal service issues outside of our control.*
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping | 3 to 5 business days | Calculated at checkout |
| Express Shipping | 1 to 2 business days | Calculated at checkout |
Local Delivery
Free local delivery is available for orders over a certain amount within our local radius. For orders under the minimum threshold, a small local delivery fee may apply.
Deliveries are made from 9 AM to 5 PM on standard business days. We will contact you via text message or email with the phone number you provided at checkout to notify you on the day of our arrival.
International Shipping
We offer international shipping to a variety of countries. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MD is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within the estimated delivery window of receiving your shipping confirmation email, please contact us at [Insert Email Address] with your name and order number, and we will look into it for you.